ABOUT US / HOW WE WORK
From Preston Lancashire, moved to Marlow Bucks in 2000 – my background is working as Office Manager for big corporate companies in Bucks, Berkshire and London. I started my cleaning business in 2015, I have experienced in dealing with facilities and its cleaning requirements as this was part of my office management remit.
I have built up a strong team of dedicated, polite uniformed cleaners who have been with me for many years, we plan, we sort, and we work hard as a team, happy customer, happy team.
it is my duty upon the first enquiry to put a process in place, normally after the initial call, email etc.,
STEP 2 :
I always visit my customers in the first instance to discuss and understand their cleaning requirements and to let them know I am a real person so they feel comfortable with our service that is being offered.
When a start date is planned, I always introduce the cleaners to the customer and the facility and stay with them to make sure they understand the specific cleaning requirements.
STEP 4 :
Once the clean is finished I will then contact the customer to discuss to make sure the customer is happy and we can then continue on to build up a good relationship and good service for the company.
Stella Bond ~ Residential Cleaning Services
Our sister company, Stelar Cleaning Services is committed to delivering a quality service for the Domestic cleaning sectors. We operate teams of domestic personnel who deliver to a wide audience covering Marlow, Henley, High Wycombe, Maidenhead, Highly experienced in the service industry.
Our services include:
Daily, Weekly, deep cleans, one off’s
Customer service is at the heart of our business. Our polite and courteous domestic cleaners will have the utmost respect for your home. We are adaptable and flexible, whatever arrangement you choose you can trust in our team to truly take care of your property